We value all of our customers at the Apothēcary of Botanical Medicine, and are always happy to address any concerns with the prescription or treatment in the best way that we can.
Booking your appointment.
We require a debit/ credit card to hold your appointment. Cancellation fees will be charged to your card on file.
Cancellation policy
We ask that you please reschedule or cancel at least 1 day before the beginning of your appointment.
Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, making schedule adjustments. If cancellation is necessary, we require that you call at least 24hrs in advance. Appointments are in high demand, and your advanced notice will allow another customers access to that appointment time.
How to Cancel Your Appointment:
If you need to cancel your appointment, please call us at 07873 268646. If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.
Late Cancellations/ Missed appointments.
If you need to cancel your appointment, we respectfully request at least 24hrs notice. Cancellations made 24hrs or more in advance of your appointment date can be rescheduled, or will receive a 100% refund. Missed appointments or any cancellation or reschedule made less than 24hrs prior to your appointment, will result in a cancellation fee. The amount of the fee will be equal to 100% of the reserved services.
If you are more than 10 minutes late for your service, we may not be able to accommodate you. For full consultations, it may be possible to continue with the remainder of the booking slot, and where possible this will be accommodated. However, in some cases it may not be safe or appropriate to try to reduce consultations into remaining time allocations. Therefore, the Apothēcary of Botanical Medicine reserves the right to terminate the remainder of the booking, at full cancellation charge.
Time-slots policy
In respect for yours and other patients’ time slots, additional time will not be adjusted over your scheduled booking time for late arrival. We understand that your time is valuable too, and will do our very best to reschedule your service for the next available time that is convenient to you.
Your Appointment.
Consultation
Prescriptions and any treatment are provided only following a full initial consultation for at least 60 minutes in order to allow for a safe and effective medical assessment prior to your herbal treatment.
Follow-up Appointments.
Your follow-up appointment is advised usually between 4-6 weeks following the first consultation which allows enough time for treatment to be taking effect, and an evaluation of progress to be monitored reasonably.
However, in some cases if the condition is complex or the prescribed herbs require closer monitoring, then the follow-up appointment may be requested sooner. This will be fully explained and discussed with you when planning your treatment plan and prescription.
Although there is no obligation to attend the follow-up appointment, it is an excellent opportunity to make changes to a prescription if necessary, monitor the progress of treatment and condition as well as to address any concerns, therefore it is strongly advised.
In most cases, follow-up appointments may usually be carried out online, or by telephone appointment. The Apothēcary of Botanical Medicine may request an in-person contact for conditions that require a level of physical examination, and/or monitoring of the condition in order to proceed with the treatment effectively.
Repeat Prescriptions.
Once your condition is considered stable, and where the herbs in the prescription do not require higher levels of monitoring, the Apothēcary of Botanical Medicine will provide a repeated prescription of previous agreed herbal treatment, without the need for attending a further follow-up appointment to do so.
The Repeat Prescription request must be made within 6 months of the clinical examination, usually taken place at your initial consultation.
The Apothēcary of Botanical Medicine will not provide a repeat prescription after 6 months has lapsed since contact or follow-up. Therefore, it may be requested that you re-attend an appropriate level of follow-up contact at this time, in order to reset the repeat prescription service for ongoing orders after 6 months.
The Apothēcary of Botanical Medicine may refuse to provide further prescriptions until an appropriate follow-up meeting has taken place, or where it is felt to be unsafe or inappropriate to provide the requested prescription without it.
Refund and Returns Policy.
Quality of Products, Prescription items and delivery.
Your herbal medicines should reach you in perfect condition.
Standard UK Postage to specified delivery address, or option for pre-arranged collection from clinic in Westminster, London.
All care is taken to ensure that you receive your prescription items in only the highest quality.
Your products will be checked with you on collection. The Apothēcary of Botanical Medicine will only replace items if they are defective or damaged.
However, if you are concerned about the condition that you have received your items in, or where items have been posted to you or you suspect that items may have been tampered with, then please contact us immediately on receipt of your items.
Consultations and Treatment.
We value all of our customers at the Apothēcary of Botanical Medicine and are always happy to address any concerns with the prescription or treatment in the best way that we can.
Whilst all consultations and treatment at the Apothēcary of Botanical Medicine are non-refundable, we are happy to discuss treatment options available, or provide justifications of where the prescribed treatment is applicable. Agreed adjustments to prescribed treatments may be made, only where it is appropriate, or safe to do so. This policy lasts without prejudice, for the duration of all treatment at the Apothēcary of Botanical Medicine.
Your Herbal Medicines.
Herbs are provided only as part of an ongoing herbal treatment plan, and following an appropriate consultation.
Herbs are not available from the Apothēcary of Botanical Medicine to purchase.
If you have a particular reason to request a specific herb, or feel that there should be a particular herb in your prescription which hasn’t been included, then your herbalist will be happy to consider your request, and may or may not agree that it is appropriate or possible to include as part of your herbal treatment plan.
The Apothēcary of Botanical Medicine may decide that a requested herb is not appropriate to include within your treatment at this time. In this instance, a full explanation of the rationale behind this decision will be provided by your herbalist.
Gift Vouchers and eGift Cards.
Gift Cards and eGift cards are non refundable, or returnable.
Value of gift cards does not expire.
Gift voucher may be applied to both consultation, and/or as well as any prescribed herbal treatments.
Unused credit may be carried over toward any follow-up appointments, and/ or further prescriptions.
Herbal treatment is provided only on prescription following an in-person consultation and working diagnosis, as part of an agreed, and formulated medical herbal treatment plan. Credit may not be applied to obtain herbs or products that excludes the Medical Herbalist contractual treatment.
In-person appointments can be attended at any of the following Apothēcary of Botanical Medicine clinics, on appointment.
The Light Centre, 49 Marylebone High Street, London. W1U 5HJ.
South Westminster Centre for Health, Vincent Square, Westminster, London. SW1P 2PF
Queries?
We aim to respond to queries within 24hrs. Submit an enquiry through the contact formhere.
Alternatively contact us at vittoria@apothecaryofbotanicalmedicine.co.uk, or Tel: 07873 268646.
